Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Standard Returns: To be eligible, items must be in the same condition that you received them—unworn or unused, with tags, and in their original packaging. You’ll also need the receipt or proof of purchase.
30-Day Money-Back Guarantee: For our cosmetic and skincare products, we want you to feel confident in trying them. That’s why we offer a 30-day love it or your money back guarantee—even if the product has been opened and used. If you’re not satisfied, simply contact us within 30 days and we’ll process your refund.
To start a return or claim your money-back guarantee, you can contact us at contact@renucosmetics.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at contact@renucosmetics.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as:
- Custom products (such as special orders or personalized items)
- Gift cards
Additionally, we cannot accept returns on sale items, gift cards, or any orders placed with a discount of 40% or greater. This includes Buy One Get One Free (BOGO) offers, which are considered equivalent to a 50% discount.
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@renucosmetics.com.
30-Day Money-Back Guarantee
We stand behind our products and want you to feel confident in your purchase. That’s why we offer a 30-day money-back guarantee: if you don’t see and feel a difference within 30 days, simply contact us and we’ll make it right.
Please note: Orders placed during promotions of 40% off or greater (including Buy One Get One Free offers) are ineligible for the 30-day money-back guarantee.